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Frequently asked questions

 

Orders

 

The Price listing presented by piece.

You can make standard order from what you see on the website.

If you cannot find thickness, width, or length, that you want, please contact us for custom order.

Once you will place the order, you will get an email with order confirmation. We will ship your order within 1 or 2 days, and you will get a new notification with tracking number, that can be followed thru the following link according to shipping mode you requested:

For DHL express, tracking number can be verified using this link:  Dhl express tracking

This link is dedicated to verify standard airmail tracking number, that contains 2 letters in front, 9 numbers

and 2 letters at the end for example: RS123456789DE: Dhl de tracking

Once your order is registered for shipping, you will get tracking information by email. You can also find this information on your personal Fat Carbon Materials account.

Yes, you can add something, or if we see, that few orders were submitted on behalf of the same person, we combine them and send them together.

If you experience unlikely delays in receiving your order, please reach out to us immediately and we will help to confirm the status of your order.

Payments

You will get an invoice to your mailbox after order is confirmed.

At the moment, we accept Bank transfers, Paypal, Apple pay payments and credit card payments through secure Stripe system.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to fatcarbonmaterials.com system for your order. It is fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

Your order will be passed to our shipping colleagues, and it will be sent over to you.

Shipping

We ship worldwide.

Standard airmail usually takes 5 to 15 working days to reach you.

DHL Express (worldwide)  3-5 working days.

You can find shipping information here. If you will have any questions, don’t hesitate to contact us!

Yes, you can. We have separate fields: shipping and billing address, you can also leave the comment for us.

Security

All your payment details are handled thru secured Stripe and PayPal systems. All your personal information is handled responsibly according to our privacy policy, that you can check here: Privacy policy