Frequently Asked Questions
MY ORDER NEVER ARRIVED.
Check your order confirmation email for the tracking number. If that doesn't work, send us an email, tell us order number, and we'll help you out.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
It depends on your shipping option. Standard airmail usually takes 5-15working days to reach you, DHL express (worldwide) or FedEx express (for USA shoppers only) 3-4 working days.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to fatcarbonmaterials.com system for your order.
It's fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we accept Bank transfers, Paypal, Apple pay payments and credit card payments trough secure Stripe system.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
WHERE CAN BE YOUR COMPOSITES CAN BE USED?
We design and make composites for makers and manufacturers to help them to create extinguish items all around the world, from a luxury yacht interior elements to knife scales, pens, jewelry, music instruments and beyond. The only limit is our imagination!
WHAT ARE COMPOSITES?
The more scientific explanation is: A composite material is a material made from two or more constituent materials with significantly different physical or chemical properties that, when combined, produce a material with characteristics different from the individual components. The individual components remain separate and distinct within the finished structure, differentiating composites from mixtures and solid solutions.
But in practice, this is just a material without any limits in use, from its amazing mechanical properties to exclusive look.
I DIDN'T FIND SIZE OR QUANTITY I NEED.
Send us an email, we’ll help you. email@example.com